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Dispatcher & Sales Support Specialist

  • On-site
    • Bozeman, Montana, United States
  • $26 - $32 per hour
  • Customer Service

Job description

https://www.premiersystemsmt.com/
#1 FOR HEATING & AIR CONDITIONING IN BOZEMAN, MT WITH OVER 500 5-STAR REVIEWS

Premier Systems: Bozeman’s #1 in Heating & Air Conditioning

At Premier Systems, we’re not your typical HVAC company. With over 500 five-star reviews, we’re the trusted name in heating and air conditioning in Bozeman, MT. But we’re not just about great service—we’re building a team where hardworking, organized professionals thrive. As our Dispatcher & Sales Support Specialist, you’ll be the heartbeat of our operations, keeping technicians on track, supporting sales efforts, and ensuring customers get top-tier service. If you’re ready for a dynamic role where your coordination and problem-solving skills make a real impact, we want to hear from you!

What’s in It for You?

  • Pay: $26–$32 per hour

  • Bonuses: Eligible for booking and sales bonuses

  • Work-Life Balance: On-call rotation for extreme weather, but minimal required travel

  • Career Growth: Opportunity to cross-train in customer service, sales, and operations

  • Stability & Team Support: Work in a growing company with a solid team

Why You’ll Love It Here

  • We value organization and efficiency—you’ll play a crucial role in keeping operations smooth.

  • We prioritize customer satisfaction—you’ll be the key to ensuring seamless communication.

  • We invest in our people—if you want to grow your skills in dispatching, sales, and service management, this is the place to be.

Your New Role

In this Dispatcher & Sales Support Specialist position, based in Bozeman, MT, you will:

  • Manage and maintain the dispatch board, ensuring technicians stay on schedule.

  • Keep customers updated on job progress and any scheduling changes.

  • Review completed invoices, correct errors, and ensure proper documentation.

  • Make outbound calls to follow up on estimates and unscheduled jobs to maximize revenue.

  • Track service revenue goals and prioritize profitable job scheduling.

  • Coordinate parts orders with vendors and keep technicians informed on deliveries.

  • Support customer service reps by handling overflow calls and providing backup coverage.

  • Assist with scheduling warranty paperwork, duct cleanings, and other service requests.

  • Be part of an on-call rotation for extreme weather situations.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Job requirements

Must-Have:

  • High school diploma or equivalent

  • 2+ years of customer service experience in an office setting

  • Strong multitasking and problem-solving abilities

  • Experience managing a multi-line phone system

  • Proficiency in Microsoft Office and Google Suite

  • Valid MT Driver’s License & clean driving record

  • Minimum typing speed of 40 WPM

Preferred:

  • Experience in ServiceTitan and Google Suite

  • Dispatching experience

  • HVAC industry experience

Physical Demands & Work Conditions:

  • Ability to lift up to 25 lbs

  • Frequent sitting, standing, and use of hands for computer tasks

  • Occasional on-call duty for extreme weather situations

Premier Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red

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